This Privacy Policy describes how kes918 collects, uses, discloses, and safeguards personal data provided by users of the kes918 platform. By registering an account or using our services, you consent to the practices described herein.
kes918 ("we", "us", "our", "kes918") is committed to protecting the personal data of all users ("you", "User") who access or use the kes918 platform available at kes918.app (the "Platform"). This Privacy Policy has been prepared in accordance with applicable data protection principles and the requirements of our international gaming licence.
This Policy applies to all personal data collected through the Platform, including data provided during account registration, gameplay activity, financial transactions, communications with our support team, and your browsing behaviour on the Platform. It applies to all users accessing kes918 from Malaysia and any other jurisdiction.
Please read this Policy carefully. By using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with this Policy, you should not use the Platform.
For the purposes of applicable data protection law, kes918 acts as the data controller in respect of personal data collected through the Platform. kes918 is operated under an international gaming licence. All enquiries relating to data protection and privacy may be directed to our support team via Live Chat or at the email address set out in Section 15 of this Policy.
kes918 collects the following categories of personal data:
| Category | Examples |
|---|---|
| Identity Data | Full name, date of birth, national ID number (MyKad), passport number, username |
| Contact Data | Email address, Malaysian mobile number, residential address |
| Financial Data | Payment method details (Touch n Go eWallet, Boost, bank account numbers), deposit and withdrawal history, transaction records |
| KYC Documents | Copies of identity card (MyKad), passport, proof of address, payment method screenshots submitted for account verification |
| Technical Data | IP address, device type, browser type and version, operating system, session timestamps, geolocation data |
| Usage Data | Games played, bet amounts, win/loss history, session duration, pages visited, features used on the Platform |
| Communications Data | Records of live chat conversations, email correspondence, support ticket content |
| Responsible Gaming Data | Deposit limits set, self-exclusion requests, cooling-off periods, responsible gaming tool usage |
We do not collect special categories of personal data (such as health data, biometric data, or political opinions) except where explicitly required by regulatory obligations.
We collect personal data through the following means:
We process personal data for the following purposes and on the following legal bases:
kes918 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may disclose your personal data to the following categories of recipients:
All third-party service providers are contractually required to implement appropriate data security measures and process your data only as instructed by kes918.
kes918 may transfer your personal data to servers and service providers located outside Malaysia. Where such transfers occur, kes918 ensures that appropriate safeguards are in place — including contractual protections — to maintain the security and integrity of your data in accordance with applicable data protection standards. By using the Platform, you consent to such international transfers where necessary for the provision of our services.
kes918 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, subject to longer retention periods required by law or regulatory obligation. As a general guide:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents its re-identification.
The kes918 Platform uses cookies and similar technologies to operate core Platform functionality, remember your preferences, analyse usage, and support security monitoring. Categories of cookies used include:
You may adjust your browser settings to refuse or delete certain cookies. Note that disabling strictly necessary cookies may impair your ability to use the Platform, including completing kes918 Login.
Subject to applicable law, you have the following rights in respect of your personal data held by kes918:
To exercise any of these rights, please contact kes918 via Live Chat or at the email address in Section 15. kes918 will respond to verified requests within a reasonable timeframe in accordance with applicable data protection law. Note that certain rights may be limited where processing is required to comply with legal obligations (e.g., anti-money laundering record-keeping requirements).
The kes918 Platform is strictly for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been provided by a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you have reason to believe that a minor has registered on the Platform, please notify us immediately via Live Chat Support.
kes918 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Measures in place include:
While kes918 takes reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the security of your kes918 Login credentials and for notifying us immediately if you suspect any unauthorised access to your account.
The Platform may reference third-party payment services (such as Touch n Go eWallet and Boost) and game providers. These third parties operate under their own privacy policies, over which kes918 has no control. kes918 is not responsible for the privacy practices of third-party services accessed through the Platform. We encourage you to review the privacy policies of any third-party service you interact with in connection with your use of kes918.
kes918 reserves the right to update or modify this Privacy Policy at any time. Material changes will be notified to registered users via email to the address on file, or via a prominent notice on the Platform, at least seven (7) days before the change takes effect. The date of the most recent revision is indicated at the top of this page. Your continued use of the Platform following notification of any changes constitutes your acceptance of the revised Privacy Policy.
For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by kes918, please contact our support team via Live Chat available 24 hours a day on the Platform, or in writing to: [email protected]
We are committed to resolving data privacy enquiries promptly and fairly. If you remain unsatisfied with our response, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.
Six core data protection commitments kes918 maintains for every registered Malaysian player.
All data transmitted between your device and kes918 servers is encrypted using TLS — the same technology used by Malaysian banks for online banking. The padlock in your browser confirms encryption is active during every kes918 Login session and every transaction.
kes918 does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your data is shared only with the specific service providers necessary to operate the Platform — payment processors, game studios, KYC providers — all under strict data processing agreements.
Identity documents submitted for KYC verification — including MyKad copies and proof of address — are stored with at-rest encryption and access-controlled storage. Only authorised compliance team members with a documented need may access KYC documents. Documents are retained only as long as required by law.
kes918 collects only the data that is genuinely necessary to operate the Platform, verify identity, process payments, and comply with gaming licence obligations. We do not collect health data, biometric data, or any special categories of personal data beyond what is explicitly required by regulation.
Registered users of kes918 can request access to, correction of, or deletion of their personal data at any time by contacting Live Support. Requests are handled promptly. Where a legal obligation (such as anti-money laundering record-keeping) requires retention, we will explain why the data must be kept and for how long.
As a licensed operator, kes918 is subject to independent audits of its data protection and security practices. Our licence requires us to maintain documented data governance procedures, incident response plans, and employee training on data handling. These are not optional practices — they are conditions of our continued operation.
Your data is safe with us. Review our full policies or visit the Platform — kes918 is ready when you are. For adults 21 and above only.
Read the kes918 Terms & Conditions governing account registration, bonuses, gameplay, deposits, and withdrawals on the Platform.
Learn about deposit limits, self-exclusion, cooling-off periods, and the responsible gaming tools available on kes918. 21+ only.
Questions about your data or your account? The kes918 support team is online 24/7 via Live Chat, including all Malaysian public holidays.
21+kes918 is operated under international gaming licence. For entertainment purposes only. Please gamble responsibly.